At Sanaya Fashions, we value your satisfaction. If you are not entirely happy with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and responsibilities.
Returns You have 3 days from the date of delivery to return an item purchased from Sanaya Fashions. To be eligible for a return, the item must be:
Unused, unworn, and in the same condition that you received it. In the original packaging with all tags, labels, and accessories. Accompanied by a receipt or proof of purchase. Items that cannot be returned include:
Opened or used cosmetics. Custom-made or personalized items. Items purchased on sale or under special promotions.
Return Process To initiate a return:
Contact us at [your email address] or call us at [your phone number] with your order details. Our customer service team will provide you with return instructions, including the return address. Once we receive the returned item, it will be inspected. We will notify you of the status of your return within 3-5 business days of receiving the item. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item received).
Refunds Once your return is approved, we will process your refund. Refunds will be issued in the same form of payment that was used to make the purchase. It may take up to 7 business days for the refund to appear in your account, depending on your payment provider.
Non-refundable items include:
Shipping costs. Sale items or gift cards. If you do not receive your refund within the specified time, please contact your bank or payment provider as processing times may vary.
Exchanges If you received a damaged or defective item, we will gladly exchange it for the same product, subject to availability. Please contact us within 24 hours of receiving the item to arrange for an exchange. If the item is no longer available, we will offer you a full refund or store credit.
Damaged or Incorrect Items If your order arrives damaged or if you received the wrong item, please notify us within 24 hours of delivery. We will arrange for a return or replacement at no additional cost to you.
Cancellation Policy Orders can be canceled within 24 hours of placing the order. After this period, the order will be processed, and you will need to follow the return procedure if you no longer wish to keep the item.
Contact Us For any questions regarding returns or refunds, please contact us:
